Here you will find an overview of our shipping costs →

<table id="isPasted" style="width: 100%;"><tbody><tr><td style="width: 33.3333%;">Country/Region</td><td style="width: 33.3333%;"><strong>Value of goods up to 60 &#x20AC;</strong></td><td style="width: 33.3333%;"><strong>Value of goods over 60 &#x20AC;</strong></td></tr><tr><td style="width: 33.3333%;">Germany</td><td style="width: 33.3333%;">free shipping</td><td style="width: 33.3333%;">free shipping</td></tr><tr><td style="width: 33.3333%;">Austria</td><td style="width: 33.3333%;">5,90 &#x20AC;</td><td style="width: 33.3333%;"><table style="width: 100%;"><tbody><tr><td style="width: 33.3333%;">free shipping</td></tr></tbody></table></td></tr><tr><td style="width: 33.3333%;">Switzerland</td><td style="width: 33.3333%;">14,50 &#x20AC;</td><td style="width: 33.3333%;"><table style="width: 100%;"><tbody><tr><td style="width: 33.3333%;">free shipping</td></tr></tbody></table></td></tr><tr><td style="width: 33.3333%;">EU</td><td style="width: 33.3333%;">9,90 &#x20AC;</td><td style="width: 33.3333%;">free shipping</td></tr></tbody></table><p><br></p><table style="width: 100%;"><tbody><tr><td style="width: 33.3333%;">Country/Region</td><td style="width: 33.3333%;"><strong>Value of goods up to 40 &#x20AC;&#xA0;</strong></td><td style="width: 33.3333%;"><strong>Value of goods over 40 &#x20AC;</strong></td></tr><tr><td style="width: 33.3333%;">Netherlands</td><td style="width: 33.3333%;">6,90&#xA0;&#x20AC;</td><td style="width: 33.3333%;">free shipping</td></tr></tbody></table><p><br></p><table style="width: 100%;"><tbody><tr><td style="width: 33.3333%;">Country/Region</td><td style="width: 33.3333%;"><strong>Value of goods up to 250 &#x20AC;&#xA0;</strong></td><td style="width: 33.3333%;"><strong>Value of goods over 250 &#x20AC;</strong></td></tr><tr><td style="width: 33.3333%;">Third Country</td><td style="width: 33.3333%;">25&#xA0;&#x20AC;</td><td style="width: 33.3333%;">free shipping</td></tr></tbody></table><p><br></p><p id="isPasted"><strong>NOTICE:&#xA0;</strong></p><p><strong>For orders over 1 EU pallet price on request</strong></p>

How much are the shipping costs?

Normally, delivery takes 2–3 days in Germany, 3–4 days in the EU, and 5–10 days in third countries. More →

<p id="isPasted">If no other period is specified in the respective offer, the ginger shots will be delivered within <strong>2&#x2013;3 days in Germany</strong>, within <strong>3&#x2013;4 days in the EU</strong>, and within <strong>5&#x2013;10 days in third countries</strong> after conclusion of the contract (in the case of agreed advance payment, after the time of your payment instruction).</p><p>Please note that there is <strong>no delivery on Sundays and public holidays</strong>.</p><p>If you have ordered <strong>items with different delivery times</strong>, we will send the goods <strong>in one shipment</strong>, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.</p><p id="isPasted"><strong>NOTICE:</strong></p><p>For orders of 1 EU pallet or more, Dachser must be commissioned and the shipping time will be adjusted accordingly.</p>

How long does shipping take?

First, check your order confirmation, which you will have received by e-mail, and if the details entered are correct. More →

<p id="isPasted">If after five days you still haven&#x2019;t received your parcel, this could indicate a problem. First, check your order confirmation, which you will have received by e-mail, and if the details entered are correct &#x2013; mistakes are often made when entering the address and the parcel gets returned to us.</p><p>If you haven&#x2019;t received an order confirmation &#x2013; and it isn&#x2019;t in your spam folder &#x2013; there are only two possible options: We haven&#x2019;t received your order or your e-mail address is incorrect. The best thing to do is to get in touch with us via our contact form.</p><p>Be sure to include your order number or customer number so that your query can be processed. Our shipping team will then notify you as soon as possible of the current status of your order.</p><p><strong>Shipment tracking:</strong></p><p>As soon as your order has been shipped, you will receive an e-mail from DHL with your shipment details - this e-mail often automatically ends up in the spam folder. You can track your shipment with this information. If something gets broken on the way, the parcel automatically gets sent back to us. DHL will also inform you about this using the shipment tracking system. This is also where you can set an alternative delivery date or specify a drop-off location for your parcel.</p>

My order has not arrived yet. How can I check the status?

Select “Use different billing address”. In this case, simply enter the details in the fields provided.

<p id="isPasted">Select &#x201C;Use different billing address&#x201D;. In this case, simply enter the details in the fields provided.</p><p>If you wish to have a private parcel delivered to your workplace, please always check in advance if your employer has any objections.</p><p>Please remember that your details will be displayed on the shipping label. DHL needs clear address information, not directions.</p>

My order has a different billing address. How can I change my billing address?

It might still be possible for us to change your address. Contact us as soon as possible after you have placed your order.

<p>We always process orders promptly so that you can receive your package as quickly as possible. But it might still be possible for us to change your address. <a href="https://b2b.klosterkitchen.de/en/pages/contact">Contact us</a> as soon as possible after you have placed your order.</p>

I entered an incorrect address when placing my order. Can I still change it?

We ship all of our parcels with DHL. More information →

<p>We ship all of our parcels with DHL. As soon as your parcel is shipped, you will receive a confirmation e-mail containing the tracking code. You can use <a href="https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html">DHL&#x2019;s shipment tracking</a> to find out where your parcel is currently located.</p><p>For orders exceeding 1 EU pallet, we ship with Dachser.</p>

What service provider do you use for shipping?

We ship from our location in Reichenschwand, Franconia in Bavaria.

<p>We ship from our location in Reichenschwand, Franconia in Bavaria.</p>

From where do we ship?

We ship worldwide. But please note, depending on the country, shipping costs may vary.

<p id="isPasted">We ship worldwide.&#xA0;</p><p>But please note, depending on the country, <a href="https://klosterkitchen.gorgias.help/en-US/how-much-are-the-shipping-costs-196528">shipping costs may vary</a>.</p><p><br></p>

To where do we ship?

As soon as your shipment has been sent by us, you will receive an email from DHL with your shipment details. More →

<p>As soon as your shipment has been sent by us, you will receive an email from DHL with your shipment details - this email is also often automatically moved to the spam folder. You can use this information to track your shipment. If something gets broken on the way, the package will automatically be returned to us. You will also be informed about this by DHL via the shipment tracking. You can also enter an alternative delivery date or a defined storage location for your parcel.</p>

How can I track my shipment?

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Kloster Kitchen B2B

Shipping & delivery | Kloster Kitchen Help Center

Shipping & delivery

How can I order?

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Order

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Where do we source our ginger?

Are our drinks suitable for vegetarians/vegans?

How do we know that our products are made of organic ingredients?

Why is it called Ginger Shot?

What is the shelf life of our ginger shots?

Do the shots need a cold chain?

Is there a recommended shot dose?

Why do you need to shake the drinks before opening them?

Where do the deposits at the bottom of the bottle come from?

I am a diabetic, what do I need to watch out for?

What exactly are the ingredients of your drinks?

How do we process the ginger?

Why do we peel the ginger?

Is our ginger heated?

Where are our products manufactured?

Who monitors the quality of the products?

Production

Why is there pectin in our products?

Why is lemon juice concentrate used instead of lemon juice?

Why do we use pieces of ginger and not puree or pressed juice?

Why do we use agave nectar?

Does the Kloster Kitchen Ginger Shot contain alcohol?

Ingredients

How many calories are in our drinks?

12SHOTS Classic

12SHOTS Turmeric

12SHOTS Pomegranate

12SHOTTS Cranberry Horseradish

12SHOTS Pineapple

12SHOTS

1SHOT Classic

1SHOT Turmeric

1SHOT Pomegranate

1SHOT Cranberry Horseradish

1SHOT Pineapple

1SHOT

Nutritional information

Product

How can I return my order?

Who covers the costs of the return shipment?

My order is incomplete or has not arrived. What can I do?

The contents of my parcel have broken. What can I do?

Returns & complaints

What is Kloster Kitchen?

Our company headquarters

How to contact us

About Kloster Kitchen

How sustainable is your packaging?

Packaging & deposit

What payment methods are available?

How do I receive my invoice?

I have questions about my payment via Klarna. What can I do?

I have questions about my payment via PayPal.

Payment